Returns & Refunds
I want you to be absolutely happy with your order from Paul’s Prints – whether it's a gift, a treat for your own wall, or a personalised print made just for you.
If something isn’t quite right, don’t worry – I’ve got you.
Personalised Prints
When you order a personalised print, I’ll always double-check the wording with you before anything gets printed or framed. That way, there are no surprises and you get exactly what you had in mind.
If Something Goes Wrong
If your order arrives damaged, or it’s not quite what you expected, just send me a quick photo of the issue. That’s all I need to sort it out. You’ll get a full refund – no quibbles, no stress.
How Refunds Work
All refunds go straight back to the original payment method (usually your card). I aim to process these as quickly as I can – usually within a day or two. Life sometimes gets in the way (family, tea breaks, or printer tantrums), but I’ll always make it a priority to put things right
If you’ve got any questions or concerns at all, just get in touch. I’m always happy to help.
Thanks again for supporting Paul’s Prints – it really does mean the world!
Paul